Shipping & Returns

THE XMAS / NY PERIOD

 If you purchase an item between Dec 20-24th please expect standard holiday delays with Australia Post. 

SHIPPING

Shipping in Australia + Internationally incurs a flat rate fee of $10.

If the item states that it is PICK UP ONLY please contact BK DIECI directly to purchase the item and arrange pickup of the artwork. To contact BK DIECI email bkdieci@gmail.com. 

After ordering online, you will receive an email confirmation containing your order details to the email address you have specified on your account. BK DIECI will normally confirm receipt of your order within 24 hours of ordering.

BK DIECI will have you order sent to you within two (2) business days.

It will be delivered within two-six (2-6) business days within Australia (please allow longer for rural areas).

For international orders please allow five-twenty (5-20) business days for delivery depending on your location. 

An email will be sent to you about the shipping of the order.If you wish to query a delivery please contact BK DIECI at bkdieci@gmail.com or via the Contact page. 

CURRENCY, TAXES & DUTY

Note that all payments made on this site are in Australian Dollar currency. Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. BK DIECI is unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

CHANGES TO YOUR ORDER

Once your order has been placed, BK DIECI is unable to make changes or cancel your order. If you have made an error in your delivery address, please contact BK DIECI via email at bkdieci@gmail.com immediately. If your order has already been shipped, BK DIECI accepts no responsibility for incorrect details entered.

If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended. Please note BK DIECI reserves the right to cancel any order at any time, at our sole discretion.

RETURNS

Sales items are NON REFUNDABLE, so please make your selections carefully as these are FINAL. 

BK DIECI is not able to take responsibility for damages incurred by Australia Post once the item is shipped.